BPO Matrix is a complete Business Process Outsourcing company with business optimization skills to reduce cost, improve system & process efficiencies, increase revenues and profitability for you. We understand the strategic nature of the off-shoring initiative and are focused on providing them with risk mitigation and process excellence in our chosen areas.

We believe in providing our clients with benefits, which go well beyond initial labor cost arbitrage. We commit to quantifiable year on year benefits to our clients as part of our SLAs.

We follow a structured approach to outsourcing with a definite roadmap that helps us to assess, commit and execute effectively. In addition, our deep industry knowledge helps us understand our customers' business, their requirements and the control environments appropriate to the standards prevalent in their industry.

BPO Matrix's facility is a high performance center offering world class infrastructure and exceptional quality of service. All company processes and practices are consistent with international industry standards.

We are focused on continuous process improvement and cost containment. We also look for innovative ways to deliver long term sustainable benefits to your organization through business alignment and optimization.

At BPO Matrix, we are committed to deliver innovative solutions to our clients so that they become high performers with high profitability. With global resources and mobilizing the right people, skills and technological expertise, we make our clients improve their performance.

BPO Matrix Advantages
  • Mature and experienced management team
      We energize our client projects through commitment, integrity and superior delivery capability. Our management team has extensive experience in managing complex technology solutions with Fortune 100 companies. We are upfront and responsive and never let you down.
  • Technical and process knowledge
      We follow CMM Level 3 processes with agile software development methodology. This gives us the required discipline and flexibility for efficient solution delivery. Projects are closely monitored using our web project tracking tools. Clear visibility and communication is provided by our dedicated engagement managers.
  • Flexible delivery model
      Onsite staffing with a Local Delivery Model. Resources work directly at the client site and managed by the client

    Onsite/offshore using a Global Delivery Model. A client engagement team in the USA drives knowledge transition and client satisfaction while the delivery team in India manages service execution
  • Service Level Agreements (SLA's)
      We guarantee you and agree to performance using SLA’s. Initial processes are benchmarked and then tracked for performance. These are then correlated to actual business metrics. Monthly performance dashboards are shared with the management team to track against the SLA
  • Domain expertise
      We have customer service domain experience in several areas including travel and hospitality, HR recruiting, mortgage processing, claims and credit card processing, services and support.
  • Execution strength
      Our delivery is based on several key factors including past experience, domain knowledge, tools and technology platforms, disaster recovery, security and accountability
  • Consistent track record and performance
      Our management team has over 20+ years in managing BPO engagements
  • Service channels
      We have extensive experience in running operations across multiple channels including voice, email, chat and data.
  • Reference able accounts
      We have a stellar track record on performance, trust and commitment to our clients. References are available on request.

     
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